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Customer Testimonials

Russia River Cruises The Russian Cruise Company is owned by Express to Russia, TravExpress Ltd and is a member of ASTA (the American Society of Travel Agents). Offering excellent customer service is extremely important to us. We promise to give our all to make your time in Russia a wonderful experience. We want to leave you with great impressions of your trip. Below are some things our past clients have said about our services. We also have past customers who are willing to talk about their experiences with our company. If you would like these references, please contact us and we will put you in touch.

Hi Galina,

Just a note to say thank you for the fantastic river cruise in August from Moscow to St Petersburg. We had an amazing time - enjoyed every minute of our trip. Loved your country, and are coming back to St Petersburg in early May on a cruise. Thanks for organizing everything so well. We had no problems what so ever. We have told all our friends they must to go to
Russia!
Thanks so much again.
Kerry & Jean
Kerry and Jean, New Zealand
Dear Elena,
Thank you for your email. I was going to send one to Asya. We had the most wonderful trip. We never realized that Russia was such a beautiful country and so steeped in history. The crew members could not do enough to help us, always with a cheerful smile. We learnt some Russian dancing, and completed the Russian language course. There were only 12 English speaking passengers and our tour guide was a young lady called Anastasia, we all fell in love with her.
Kindest Regards
Heather and CarlHeather, Australia
I want to thoroughly recommend the services of Express to Russia. We booked an 8 day cruise on the MS Leo Tolstoy with Galina and she was simply wonderful to deal with - nothing was a problem and she was so prompt in answering my stupid questions! And the cruise was absolutely fabulous and represents really good value for money.Lesley Chalmers, New Zealand
I would like to thank you all, especially Asya, for setting up our cruise Moscow-St. Pete cruise at the end of May! We loved Russia, and the cruise was first-class! We plan to return again in the future. I wish more people from the USA would visit Russia to see how our two nations are more alike than different!Angela Daly, USA
To Asya & Dasha,
We would like to thank you very much for making the arrangements for our river cruise from St. Petersburg to Moscow in Sept-Oct. We were very pleased with every aspect of the cruise. The accommodation and the meals were excellent, the staff very knowledgeable & courteous, the quality of the tours was excellent. We found the lectures on the boat very interesting & everything possible was done to make sure the tourists had a wonderful experience. Thank you, too, for arranging the hotel for us the night before the cruise. It was in a great location & very comfortable. All aspects of the trip were wonderful & it was great value for money spent. Our sincere thanks.
Sincerely,
Peggy & Bill, Canada
Russia River CruisesExpress to Russia was a great help in booking our river cruise from Moscow to St Petersburg. We just knew those two cities would show us a good time and we were hoping to find other Russian hidden treasures during the cruise. We weren't disappointed. I've included our picture from Kizhi to show you an example of the old, wooden architecture.Margaret Kemp, Canada
The trip was truly wonderful, and your company and Ms. Belskaya were more than helpful, professional and prompt with answers to all of my many questions. We loved the cruise/boat, the staff, the food and the on-shore excursions with the very qualified guides. The price ranges for the boat were very fair, and, in short, we were thrilled with the whole Russia experience and what you provided. We are recommending the trip to all of our friends in Canada - you have our full endorsement!
With thanks,Michael and Nancy, Toronto, Canada
Hi Asya,

Vada and I returned from Russia on Thursday with fond memories of our fabulous trip. Everything fell into place without a glitch. Thank you so much for your assistance and patience in answering our many questions and scheduling transfers, etc. Everyone was on time and very accommodating. We cannot thank you enough for your help!
Luellen, USA
Many thanks for the PERFECT trip to RUSSIA you arranged for me, Vada, and my traveling friend, Luellen! Every single transfer, reservation and cruise detail was handled professionally and as a result, our trip was a great success. I recommend Express to Russia for anyone planning a wonderful experience in majestic RUSSIA.

With sincerest thanks and appreciation,
Vada, USA
Dear Asya

We rerturned home yesrterday and I have a need to write without delay to let you know that we had a fantastic time in Russia and that we very greatly appreciate everything you did to ensure that everything was organised to perfection. We were not easy clients, but you responded to all our queries, requests, uncertainties and crises with speed, friendliness and superb efficiency.

In particular, I must thank you for dealing with the problem of our missed connection in Dubai. Your immediate response to our frantic messages was most reassuring and it was wonderful to be met in Moscow by a concerned and welcoming driver even though it was midnight by the time we cleared customs and immigration. All the other arrangements went like clockwork and we had a wonderful time thoughout our tour. The on-board manager, Natalya, was knowledgeable and efficient - and a lovely person - and beautiful weather contributed greatly to our overall experience.

I know you didn't arrange the weatgher, but you arranged everything else, and for that we thank you most warmly.

Sincerely
John Boje, South Africa
Russia River CruisesOur group had a wonderful time during our Russian river cruise from Moscow to St. Petersburg. Though it was raining in Mandrogi, we had some fun during the barbecue lunch, as shown in the picture with our beautiful lunch server, Natasha, of M/S Chernyshevsky.Joser Baello, USA
Hi Asya
I would like to thank you for an unforgetable river cruise.
Firstly i like to apologise for taking so long to write to you. I was on an extended holiday in Europe and my home land Cyprus and I only came back to Australia about three weeks ago. And of course after being away for so long there are quite a few things you have to attend to. On top of that I lost, somehow, about three month's of emails. I have no idea how this happened. Anyway now everything seems to be back to normal.

The cruise from Moscow to St Petersburg was wonderful . Everything exceeded my expectations.
The organisation of the whole cruise from the time I arrived in Moscow to the very end was fautless. Everything went like clockwork. The cruise itself was exactly what I expected and in that short period of time we saw quite a bit of Russia. I have no problems in recommending your company and the triver cruise to my friends. Of course the success of the whole package was largely due to you who organised it so well. Congratulations

Many thanks

Panayiotis Stamati, USA
We have just returned from a Russian River Cruise, Moscow to St Petersburg, thanks to Aysa and her crew we had a wonderful trip and will definitely use Express to Russia when booking our next visit !Peter Muller, South Africa
I have used your service three times for obtaining one month tourist visa. Your service is really express, cheap and working solution for obtaining visa to Russia! Voucher was accepted at embassy without problems. Thank you! Next time again with youTetrao Tetrix, Czech Republic
Thank you for arranging such a wonderful trip for us. we thoroughly enjoyed ourselves and found your services to be excellent. the connections and transfers were timely and professional and the apartment was a delight. Everything you said it would be.
Richard and Elizabeth Bond, USA
After my wife and I visited Russia recently, it really changed our doubt of what we'll experienced in that country. Yes, to see is to believe and not just hearsay. Our Russia River Cruise trip was a remarkable and memorable one because of many fantastic places we've seen and wonderful experiences we've encountered. Very relaxing, excellent services and delicious Russian foods everyday during the cruise. Moscow, St. Petersburg and other places we visited in Russia are awesome. Clean, wide roads and streets and not to mention, it is safe to walk for sightseeing. Forget about drinking water filtration, bottled water is available everywhere and safe to drink. Other than many delicious breakfast foods, my wife loved very much the Russian oatmeal in the cruise every morning and I miss it too. Participating in the Talent Show during our river cruise was one of the highlights we've experience. There were 2 couples of us who performed the "Valse de La Guardia" dance and received the most highly applaud among participants. Not to be left out, tour guides were courteous, friendly and very considerate of giving us enough time for taking pictures and shopping. Many thanks and Kudos to Asya and Lina for their help and prompt responses before and during our trip that contributed to the success of our wonderful journey. We highly recommend the "Express to Russia" for their cheap, reasonable and courteous services than "Vikings". Hope to see you again Lina and Dimitry!!Fernando Aquino, USA
We stayed at the Central Park Apartment via Olympiysky prospect. We had a terrific time. The place is so accessible. The apartment is very clean and the wi-fi works so well. We didn't have any problem at all. The staff of City Realty is kind and professional. It was easy to talk and request something. Thank you for all the kindness and assistance. We will certainly used your service again next time.Jose De Jesus Ting, Thailand
Took a river cruise through Russia's waterways! We were "awed" from The Hermitage in St. Petersburg all the way to the underground Metro System!! Expresstorussia.com staff, specially Asya helped me each step of the way for any questions/inquiries!!! Thank you, Asya!!!
Melina, USA
The cruise from Moscow to St.Petersburg was spectacular. The rivers, lakes and locks as well as the vast expanses of Russia boggled the mind. I walked miles and miles and felt so safe and people helped me at every turn. I loved the Armory in Moscow, the Hermitage was beyond fabulous. Pushkin and Catherine's Summer Palace were awe inspiring, to have such wealth for so many centuries is truly a great undertaking. It is a journey that I will remember and we will return.Deborah Shephard, Canada
thank you Asya
I would be more than happy to recommend your cruises to anyone. The cruise was far better than I expected. The best thing about booking directly through you was that we were not a mainly Australian group as is the case when booked through Australia. We wanted to meet people from other countries and your cruise had a good range of international travelers which adds to the experience immensely. We made a lot of new friends and Russia is such a beautiful country I will never forget some of the amazingly beautiful places we visited. I also knew that the average age of these cruises through Australia are older retirees but again yours was a range of ages which was also very good.
I would love to come back again and see some other places in Russia as well.
All the crew on the ship were wonderful our guide Anastasia was such a beautiful girl and she was always willing to assist us and explain Russian way of life. The knowledge of the guides was excellent, the food was excellent the room was extremely comfortable and we truly have had the trip of a lifetime.
Leanne Ruditsch, Australia
From start to finish, a memorable experience. Responses to inquiries were prompt, the ship (AntonChekov) met our expectations and the apartment rentals were well located, clean and provided the needed amenities. A most enjoyable holiday! Thank you.Karen Esser Nicholls, USA
We have just come back from Russia (Cruise from Moscow to Saint Petersburg) with the Lev Tolstoj. It was absolutely fantastic. The staff was very professional and we really had a great time. We will definitively use your travel company again.

Thank you,
Sheila, Italy
Dear Asya

Laola and I thoroughly enjoyed our time on the Anton Chekov. The tour was well organised and showed us the diversity of Russia. Your company was also reliable in that we were transferred on time from place to place. We would highly recommend the tour.
Thank you for all your help and assistance.
Afrothiti and Laola, South Africa
Hi Asya

We have now returned from our trip to Russia and had a most wonderful experience.Thanks for all your help in organising this and to your drivers in St Petersburg and Moscow and also your trip organiser in Moscow.
You all did your company proud.

Thanks
Ian, UK
My husband and I booked a 7-night cruise on Volohod M/S Lev Tolstoy from St Petersburg to Moscow in August 2012. Asya at Express To Russia was excellent in every way - very helpful in providing advice, very quick in replying to emails, understanding about changes I made, and all arrangements she made worked out perfectly.
We loved the cruise and our only regret was not ensuring we had more time in St Petersburg and Moscow at each end of the cruise."Fiona Berthold, New Zealand
We really appreciate your help. We have travelled in major ways throughout our life -- three times around the world, Germany, Austria, Cambodia, Nepal, etc. etc. -- yet the trip we took now was a first for us, since we have always been independent travelers. We thought the trip was wonderful -- the guides in Moscow and St. Petersburg were outstanding, the ship was everything that was promised. We were glad we booked a suite -- the regular staterooms seemed small for spending a week on board, but the difference in price was modest and well worth it.
Sincerely
Robert Auerbach, USA
Asya,

Thank you for a marvellous holiday. I have and will recommend your company to all my friends. The whole trip was excellently organised and very good value for money. I shall definitely be returning via your excellent service.
Bruce, South Africa
Dear Galina,
I want to thank the organizers of the Moscow to St. Petersberg boat trip. We enjoyed every moment.
The crew, group leaders, and the waiters on S.B. Nickolai Chernyshevsky were first class. The inclusive tours and activities were super, including the pianist and folklore group. The accomodation and facilities were very good and the food outstanding.
Had a truly memorable holiday
Thanking you,Brian and Jean, UK
Thank you for organising a wonderful trip to Russia for me.

All the staff at Express to Russia looked after every aspect of my trip wonderfully.

I was met at Domodedevo Airport by one of your drivers after a 22 hour flight from Melbourne, Australia and taken to my hotel just as you promised.

The hotel I stayed in in Moscow, the Ulanskaya was in a good location close to the Metro and not far from Red Square and it was moderately priced by Moscow standards.

I really enjoyed the river cruise from Moscow to St Petersburg on board the MV Litvinov. All the staff on the boat looked after us very well and I enjoyed seeing the Russian countryside and something of village life in Russia.

My stay in St Petersburg was wonderful and now St Petersburg is one of my favourite cities. The Hotel I stayed in, the Northern Lights was very reasonably priced and my room was spacious and airy. The only inconvenience was that it was two storeys up with no elevator but with friendly staff and pleasant surrounds, I wasn't complaining.

Since I've been back in Australia, I've been missing Russia and all things Russian.

I hope to be able to book another trip to Russia through your organisation soon.

Peter Brennan, Australia
We just returned from a Russian river cruise we booked through this company. It was a wonderful trip and Asya did a wonderful job of taking care of all the arrangements for us. The driver that picked us up at the bus station in St. Petersburg was there and waiting for us with our name on a sign. The one who took us to the airport after the cruise was very nice and helpful and a delight to talk to.
We would recommend this company for sure.Ann Autrey Fama, USA
Russia River CruisesI was amazed at how smoothly the Lev Tolstoy cut through the still water, so that all I heard through my open window were the birds chatting it up. This was about as dark as it ever got while on board - most nights, the sunsets were followed pretty quickly by sunrises. I'll have one of my sunset photos posted - then you can see why it was worth staying up past midnight to watch them! :-)Daniel Harris, USA
Hi,
I would like to say a BIG thank you for your help with the cruise/accommodation for my two travellers. They have returned and told me that everything was excellent - they loved their cruise and found the arrangements and assistance they got there to be fantastic - very efficient and helpful staff - they loved every moment of it.
I really do appreciate all the help you gave me.
Kind regardsLynette, South Africa
Dear Ekaterina,

Thank you for the extremely fast dispatch of the above-mentioned tourist voucher. You and Olga, the lady I spoke with earlier, provided an excellent service!

With best regards
Carl Lauer, Netherlands
I received my Business Visa today and would like to Thank You
and your Company VERY much for your good,clear and fast service.
If I Need you again in the future I will defenately use You again and
also I will recommend your company to other Business people that
need to travel to Russia.
Thanks again and Many Good wishes from Sunny Australia,

Bolshoye Spasiba
Chandra F Buffart, Australia
Dear Asya

We both enjoyed our trip to Russia and have been so impressed by your service and attention that we have recommended you to some UK friends, if they decide to go on the Moscow - St Petersburg cruise.

Thanks again.
Barry and Lorraine, Australia
Dear Asya

All 19 of us had a WONDERFUL time in Russia. The cruise was incredible - we all felt that it exceeded our expectations by miles. The boat was very comfortable, we hardly knew we were moving, the food was excellent, the staff all very friendly, and the boat very clean. The entertainment and excursions were good with nice guides and we really could not find fault with anything. It was also very good value for money.

Thank you for your help with co-ordinating our wonderful holiday. We are telling all our friends and I am sure more people will be booking soon through you.

Thank you for everything

Janet Marchand, UK
Russia River CruisesDear Paul and Anna,

I would like to thank you for the excellent accommodations and service. The information on the website and efficient email communication allowed making the right choice and facilitated the travel arrangements. My friends and I enjoyed very much staying in a clean and spacious apartment in the heart of St.-Petersburg, two steps away from the major attractions, and at a fraction of the cost of the nearby hotels. I am very glad to have chosen your business, I will use it again, and I will certainly recommend it to anyone I know. Please, keep up with the good work.
Best regards,

Alexander Salenikovich, Quebec
Hi Elena,

My wife, friends and I were very pleased with the service that you offered and everything went very smoothly – first class. We would definately use you again.

Good luck with your business,Paul Swindell, UK
We had a very pleasant stay. I have used your service several times in St Pete and Moscow, and will continue to do so. I live in Moscow and sometimes have visitors.Alexander Higgs, Australia
Liza, thank you for all your help; the trip was fine. Only problem was lack of money changing facilities on boat; this was a problem we had not expected. All transfers worked well; boat staff and coordinators very good. Especially liked our coordinator Nastija, and Anna at the front desk. Sorry we didn't get chance to meet you in St. Petersburg. Melody is a good, reasonably priced hotel in quiet location. See comments above.
George Gardiner, USA
Russia River CruisesHi Liza,

Pam and I are now travelling to Hong Kong.

We were disappointed that we could not meet you while we were in St Petersburg - it was the week end and your office was closed.
I wanted to thank you personally for your great service with doing all the booking arrangements and then making the last minute change to our transfer to the hotel in St. Petersburg.

Our visit to Moscow and St. Petersburg were sensational. The river cruise was equally stunning and we enjoyed the total experience.
The tour guides at all the tour opportunities were just great. They knew the history, were very helpful and friendly and made the tour experience a very enjoyable one.
Your selection and recommendation of the M Hotel was great. The location was perfect, the facilities and cleanliness of the room great and the staff were very friendly and helpful.

We will be delighted to recommend your services.
Pam and I had the greatest time with our whole journey and everything was completely trouble free.
Many thanks once again.

Kind Regards, Alex Priadko, Australia
My dear Liza,

ALL the arrangements made by you were super and Kersi and I are very grateful to you. The cruise was superbly organized and I have been recommending it to all my Indian friends since my return.
Thanks again for ALL the support you gave me, for the last 4 months.

Warm regards,Zarine, India
Hello Liza,

I just wanted to let you know how happy my husband and I were with your arrangement of our Russian river cruise. Your professionalism and reliability were very much appreciated. You were always there to answer my questions and help me plan our trip. When, at the last minute, we wanted to change our Gold Room tour to the Peterhof, you quickly made that adjustment without any problem whatsoever.

I will happily recommend you and your agency to any of our friends who want to visit Russia. Please forward this email to the person in charge of your agency, so he or she will know what a wonderful representative you are for the Russian travel industry.
Best wishes and much success,Donna and William Bryce, USA
Hi Liza,

I must say thank you for your great organising of such a wonderful trip. I can not stop recommending your company to all that I come across. Others in my group on the cruise also shared how great the communication was with Express to Russia and I am grateful that I booked through your company. The experience has been a good one.

Many thanks,Karen Taiatu, UK
Dear Liza,

The entire tour was perfect, you did an excellent job.
And we thank you.

Will keep you and your company in mind whenever a Russian trip is requested.

Best regards,Rudolf Shmueli, Israel
Russia River CruisesHello Liza,


We just want to tell you that we enjoyed our trip to Russia very much.
We also want to thank you for all the arrangements you have made for us. Everything went very smooth and boat, hotel and transfers worked in perfection.


All the best and regards,
Trudy Marggi, Switzerland
Dear Elena,

We have now returned from the Russian River Cruise, that you have organized for us. You and your staff have made everything very easy for us, to do the booking and the transfers.
Our ship, MS Maxim Litvinov, and the ships crew was excellent, very friendly and the whole ship had a warm ambient, created by the crew.
All ports visited by us, and the river Volga, have left a deep impression
on us. I can not single out any one, because there where all magnificient.

Again, the ship and its crew, who are our friends now, and the beauty of Russia will remain in our memory for ever.

Spa'siba - Da svidanja .

Best regards,Two Happy Australians
Russia River CruisesDear Elena,

We have finally “recuperated” from the 13-day Moscow-to-St Petersburg excursion that you arranged for us on cruise-ship Nikolai Chernichevsky, which we followed up with a seven day extension in St Petersburg and Helsinki.

The quality of the services we received from City Realty (or CR Tours, or TravExpress, but in fact personally yourself) in planning this trip was a wonderful blend of professionalism and warm personal attention. The advice you gave us was always clear and well thought out, the transportation arrangements worked impeccably (Aleksandr in St Petersburg was extremely helpful), the M-hotel which you recommended in St Petersburg was very comfortable and conveniently located, and the manner in which you interceded on our behalf with the cruise-ship company on the two occasions when we needed exceptions from their policy was admirable. The many superlatives I used above reflect exactly the way we feel – we will enthusiastically recommend you to any of our friends who need the services of a travel agent in Russia.

For what it was – a moderately priced, non-luxury, no-frills affair – the cruise itself was eminently satisfactory. Our cabin (comfortable because oversize – thanks to your intercession) was serviced impeccably. The reception staff (Anna and Marina) and the cruise director Artem were very attentive and helpful (especially when I needed some medical attention – and the Doctor on board was good to have). The food was very tasty, varied and well-prepared, and was served beautifully by the lovely Irina who was permanently assigned (a very lovely touch) to our table, and who (along with the entire kitchen staff) caringly tended to my special dietary needs when I developed that medical problem. Even though we came aboard as individual passengers rather than with a large group chaperoned by a travel agency, we were looked after by an excellent boat guide, Anna Yuvkina, often aided and abetted by Zoya; both were personable, conscientious and diligent and responded to all our needs. They also entertainingly taught us the smattering of Russian that we learned on board.

Special credit goes for the organization of the city and shore excursions – starting with the transportation (even when it was hampered by the interminable traffic snarls in Moscow and St Petersburg) and ending with the high quality of the local guides, who were well-trained, very knowledgeable, entertaining and spoke beautiful English. It was lovely to watch them work in collaboration with the boat-guides to shepherd their flock – I felt totally confident that I will never be lost in the course of the excursions.

The Moscow tour was what we expected – except emphasized by the poignant reminiscences of our guide of the life in the city before Perestroika, with which he entertained us during the interminable traffic jams. The highlight, though, was the night visit, where we were fortunate to be at the Kremlin at the windup of the rehearsals for the military orchestra competition – punctuated by 1812 overture and attendant fireworks.

The luscious serene shores of the waterway provided a welcome relaxing change from the bustle of the Moscow sightseeing. We were blessed with good weather most of the time, and the leisurely cruise was pleasantly punctuated by the brief shore visits to Uglich, quaint Goritsy with its icon-museum, expansive Yaroslavl with its churches and monuments and beautiful shore park, and the long walk and intricate wooden architecture of Kizhi. Mandrogi came closest to what I would term a tourist-trap, but a beautiful and interesting one nonetheless…

And at the end – a memorable stay in St Petersburg, starting with beautifully guided tours (by Marina) of the Peter and Paul Cathedral (with the touching mausoleum for the murdered last Tsar and his family), the Hermitage and Peterhoff… And. later, on or own, the Russian museum, the Michailovsky garden, walk around the Church of our Savior on the Spilled Blood, strolls along Nevsky Prospekt., shopping at the Gostiny Dvor; but culminating near the beginning with a glorious Gala concert conducted by Gergyev on the 150th birthday of the Mariinsky, and at the end with a visit to you in your office to thank you in person for helping arrange all the above for us…

I have a special place in my heart for St Petersburg – as a heartening monument to mankind’s ability to reverse the evil turns of the wheel of time. Originally built by a visionary Tsar to be a glorious monument to humanity (and to himself – so what? he deserved it), ignominiously hijacked to become Leningrad by the Communist revolution, tormented by the Nazi siege in WWII, with which I was made intimately familiar through the poignant stories of a Faculty colleague who survived that period, and who I fervently wish were still alive to see it now bouncing back to recover its old glory under its original name. I hope to return…


Joan and Shimshon Frankenthal Ramat HaSharon, Israel, October 2010
Dear Elena

I just wanted to thank you for ensuring our holiday to Russia was a success. We had a wonderful time, the weather was perfect and we all thoroughly enjoyed ourselves.

We have now safely returned home to Melbourne (and quite a cold wet winter) with wonderful memories of our holiday.

Thanks again.

RegardsHelen McNicol, Australia
Good morning Elena,

We are home and over jetlag. The cruise was awesome. We really enjoyed all of it. The weather wasn´t the best, but you take what you get. The staff aboard the ship was incredible. We had an excellent English ship guide and all the local guides spoke very good English. We enjoyed the tours off the ship. We felt that they could have been better arranged. We found that on some days the tours were all sitting and then the next day they were all walking. So we thought that they could have been split up ie: walking in the morning, sitting in the afternoon or reversed. I did mention that on the sheet they asked us to fill out. The meals were very good and the dining room staff were excellent. We had the same server all the time and we fell in love with her as well as our English guide. Most of the staff are University students.

Thank you for being ever so helpful when booking the tour and all our questions. We would not hesitate to recommend this tour to others.

Best regards,

Nancy and Dick Goertzen, Canada
Hi Elena:

I want to thank you for arranging my trip to St. Petersburg. I had a wonderful time. Your team was great. Olga was a very good tour guide who helped me a lot during my trip. The driver, Anatoly, was also wonderful. He showed me around St. Petersburg and I appreciate his kindness. Unfortunately, since I don´t speak Russian, I could not tell him how much I appreciated his help. Please let both of them know that I really appreciated their assistance.

Thanks to Express to Russia, I was able to visit your beautiful country.

Thank you again for everything, Rhonda Daniels, USA
Dear Liza

I felt that I must write to thank you for organising the cruise for us and the transfers from the airpott to the ship and then later to the train station.

We had a fascinating time and will be happy to recommend your company and the cruise to others.

Kind regards
Alan Frame, UK
Russia River CruisesDear Liza,

We are back home in Jerusalem and before we get too busy, my wife and I want to thank you and your company for the wonderful service provide to us. Been our first visit to Russia we could not a better help, information and service than what you have done. All work according to the schedule, the transfers where on time and it was a great help. I will recommend people not to hesitate and book all the necessary transfers directly with your company. Thank you also for the nice accommodation you provided on the cruise boat. My wife was very happy with the cabin and more than anything about the special food prepared for us. Every day the cooks surprised us with a different vegetarian dish, which were among the best we were ever served.

We also want to thank on a very special way, the English speaking escort on board, Anna Sukhorikova, she took care of all of us like a mother, went the extra mile and way behind the call of duty. She was always willing to help and make sure everybody was doing well.

The only thing my wife and me regret is not having an opportunity to hear during the cruise, more about Russia after the Soviet era. They cover all the rest of history well, but not in the ship neither the local guides shared much about present days. This is just a constructive remark for your company to consider for future.

Also we are very thankful of the optional offered on board for the Moscow show. I think is not emphasized enough how excellent it is. I will highly, highly recommend it to everybody. It was one of the best shows we have seen of its kind.

Again, thank you for your service and the way you answer all my questions. We will be happy to recommend your service and product to our clients.

Best regards from the city of Jerusalem.David and Ana Assael, Israel
Liza,
We are back in Australia and I wanted to thank you for organising our vacation in Russia. Everything worked as planned and we had a very interesting and enjoyable experience. We are very glad that we held out for the suite. It was very comfortable.

Thank you for your very professional assistance.


Alan Reed, Australia
Russia River CruisesElena,

I just wanted to take this time to personally thank you for the
wonderful experience we had in Russia. As you know by Don´s note we
had a great vacation. You and Liza were so helpful in making the
arrangements and being so flexible with all of the unexpected
changes. The vacation was beyond our expectations. The individual
tours via Elena, Maria and the driver Victor in St. Petersburg,
made our experience richer by allowing us to sample the local
customs, hear about the history and provided an opportunity to appreciate the culture. The people we encountered were friendly, helpful and genuine.

Thanks so much for a lovely vacation and a lifetime of experiences
we will not forget. We highly recommend your tour group.

Suellen Jackson-Boner, USA
Russia River CruisesElena

Suellen and I want to thank you and Liza for all your hard work that you did making our trip to Russia the best vacation we have ever had. We understand that you both went above and beyond the call of duty as we went through changes, changes to the changes and finally more changes. We would recommend your travel service without hesitation.

We were so pleased with the professionalism and sensitivity of our guides and drivers. Thinking back I am not sure our Elena, our Moscow guide, was able to show us all the sites providing plenty of time at each location. She did a great job.

In St. Petersburg Maria was amazing, she was able to avoid crowds as she took us room to room in the Palaces. She gracefully was able to make ad hock changes based on our needs. Victor, our driver was very helpful and also went beyond the call of duty. When he picked us up to take us back to the airport he even came up to the room to help with the baggage.

Suellen and I believe the crew of the ship was working hard to make our cruise a good one. Our main issue with the ship was the tours and options tours offered. The staff and meals on the ship were very satisfying. We were happy with being able to stops at the small villages on route to see rural Rissia.

Thank you both again,
Don Boner, USA
Russia River CruisesHi Elena,

We still have fresh memories of our wonderful visit to magnificent St Petersburg. Thank you for providing excellent service and wishing everyone in your Company a Happy New Year. Please pass on our special thanks and best wishes to Maria and Mikhail.



Regards,
Victor Nikolaenko & Family, Australia
Russia River CruisesDear Ksenia & Helena

Just wanted to thank you for all the preparatory work and guidance !
Everything went very well and we had really some nice time (and weather) in
Moscow.
Really appreciated your professional help and wish you the best.

Best Regards
Hugues de Talhouët, France
Russia River CruisesDear Elena,

Attached are few selected pictures from our Russia trip album.

It all started with Elena, who patiently worked with us through numerous e-mails to help us plan the perfect itinerary. Elena went over all the minute details with us and we were ready to take off.

Our guide Lena in Moscow was just great. She is very knowledgeable, interesting, personal, and courteous. We learned a lot from her in two days including the History of Russia. The panoramic tour was very informative. We also enjoyed Tolstoy Estate. By the end of our tours with her, we felt we were saying goodbye to an old friend. Valentina took us for our walking tours in Moscow. She too is great and knowledgeable. She tried to maximize our visit to the Kremlin and made sure we saw and learned everything. She was very helpful at Old Arbat and made our souvenir shopping a breeze. She also hooked us up with a nice restaurant there. Our driver Alexander took us on four trips from and to the airport. He was a pleasant young man and punctual. We joked around with him trying to help him improve his English. We found out that he is getting married in August. In St. Petersburg, our guide was Anna. Anna was like a breath of fresh air. She is young but mature and responsible. She tirelessly used the phrase “our beautiful city” numerous times a day. We loved her accent when she said it. She made sure to show us and prove to us how beautiful St. Petersburg is. Peterhof is like a fairy tale. Anna proved her expertise in the art when we toured the Hermitage with her. She has great insight and explained the paintings and art beautifully. Her driver Victor is a gentleman and very helpful.

All our guides were very proud and enthusiastic about their country. Their ultimate goal was to make us appreciate Russia and to make sure we tell our friends about their beautiful country and we sure did.

Thank you all for taking the effort to make this a once in a lifetime trip and an unforgettable experience.
Said & Zein Kayyali, USA
Russia River CruisesDear Elena,

I am sorry it took me so long to get back to you to express
our gratitude for the marvelous job you did in arranging our tours and
train trip to Moscow. Everything went beautiful. It was a wonderful
experience thanks to you and your tour guide in Moscow, Lena, who gave
us the best tours in the world. You should always use her because she
is the best. Give Lena, our regards and express to her our gratitude
for showing us your beautiful country.

Regards,
Nancy Pazos, USA
Russia River CruisesDear Elena,


In the meantime I returned from St. Petersburg to Germany. I had a real
great stay in St. Petersburg.

I would not miss to thank you for your very interesting and well-organized guided tour to Catherine’s Palace and the Amber Room (together with my guide Maria) and the well-organized transfers from and to the airport.

Thank you very much!

With kind regards,
Birgitta Janke, Germany
Russia River CruisesHei/Hi Mariya,

Sorry for being a little bit late giving feedback from our great journey! We just needed some time to digest all the impressions and editing the pictures.
Everything worked out really well to our satisfaction! You and your partners have done a great job. All transfers drivers were waiting for us and waiving the banners! We got all train tickets and hotel vouchersas promised.

Moscow was beautiful and hot, Baikal was exiting and cool (only 2 of us went swimming before we new the temperature was only 6C :-).

The trains were very comfortable with good service and restaurant cars (except train #364 which did not have any restaurant). Hopefully the Russian custom control also will speed up their check procedures soon so the boarder crossing does not last for 7 hours any more (since Naushki was not a very exiting city...)

Mongolia also met our expectations and the ger camp was very comfortable (may be too well organised eliminating some of the challenges expected, and they did not serve us airag, the fermented horse milk beverage).

Beijing was even more commercial and well organised than we had expected, but gave us the tourist traps and shopping which we needed after 15 days on the way!

I have enclosed some snapshots from the tour.

Than you again!Halvor Royset, Norway
Russia River CruisesHi everybody,
I’m so glad let you know, that our stay in Russia in summer 2005 were very interesting, successful and very nice. We were in St. Petersburg for three days. We booked our hotelstay via internet und we get a answer shortly after booking. The paymentmethod was easy und correct. The hotel was a good choice. It was clean, centrally located und our voucher was accepted without difficulties.
So I like to say thank you to all of the team.
We will go to Russia in the summer 2006 too. I’m sure, that we will book our appartement and the invitation for the visum by your young growing company as well.


I wish you a Merry Christmas and a Happy New Year and I’m looking forward to contact you in the next Year.

Best wishes



Sabine Dugge, Germany
Hi Marina
Well we´re home after our wonderful cruise on M/S Russ and slowly recovering from jet-lag.
I couldn´t miss the opportunity to thank you for your efficient arrangements and help, as this was my first internet tour booking and I was a little uncertain what to expect. Everything went really smoothly - transfer pick-ups on time (even early); the cabin and ship were comfortable and immaculately clean; the staff were great and particular congratulations to the tour guides - both on the ship and on shore excursions - they were really helpful and knowledgeable.

I will happily be a reference for your travel service as we were really impressed with the smooth efficiency of the arrangements during our trip to Russia last year.
By all means use my name and email. Again, many thanks for making our trip so memorable.
Regards

Lois Blight, USA
Hi Marina,

Best wishes to you in the year 2010 too! You can definitely use me as your reference. I am very happy with your services and hope your company will do great business despite the difficult times.

Warm regards,
Sandra
Hi Marina,

I enjoyed very much my visit to Russia with you and all was perfect concerning the cruise, reservation and so on. You can use my name and this email address for whatever you may need to advertise your cruises.

Looking for warmer weather I shall go next week to Indonesia... All the best in 2010 to you, your colleagues and your company

Best regards
Pedro Amancio, Lisboa, Portugal
Hello Marina!
We are back in Puerto Rico and we want to thank you for the excellent service you provided to us. Thanks for everything.
Irma Caballero, Puerto Rico
Hello Elena,

I want to let you know that Dana and I had a wonderful time in St. Petersburg and Moscow. Tonya, Valentina and Lena were fantastic!! What beautiful and clean cities!! I wish we had spent a day or two more in Moscow but we thoroughly enjoyed our time at Peterhof and Catherine’s palace. I could definitely see myself coming back for another visit. Thank you very much for arranging everything and answering all my questions. I will encourage people to travel to Russia for vacations and also refer them to you and Express to Russia.

Thank you again,
Rebecca McCarthy, USA
Thanks so much Elena.

It has been such a pleasure dealing with Express To Russia and with you in particular. I really appreciate your professionalism and helpfulness and I will definitely recommend you to my friends who are travelling to Russia.

Best regards
Louisa Fitz-Gerald, Australia
Dear Alina,

I´ve been back from holiday for a few weeks now. I just wanted to thank you again for all you did to get our train tickets to us at our hotel - especially as it was during your weekend time. My friend & I both had an amazing time in Russia. I will definitely remember Express to Russia for my next visit :) Thank you.
Margaret Marchant, New Zealand
Dear Elena,

Thank you so very much for organizing our trip. Everything went wonderfully, and we really enjoyed our time in Russia. Moscow was beautiful, Lake Baikal was very cold, yet very fun to swim in, and the DPR Koreans that I met and made friends with in Vladivostok was beyond priceless. The guides you got for us did an exceptional job, and the drivers helped us out a lot as well. The hotels you got for us were great, and the room you got for us in the Vladivostok really made the long stay comfortable. The trains were also very enjoyable as was the Russian hospitality, although we really weren´t expecting people to be so generous or helpful. Overall, the trip was wonderful, and you arranged it magnificently. You really went out of your way to accommodate my schedule and help me with my schoolwork, so I really appreciate it; I couldn´t have done it without you.

So once again, thank you for all of your efforts, and hopefully in the future you will be able to help us out again. Take care, and thank you for everything.

Sincerely,
Cody Frovarp, USA
Hi Liza,

I just wanted to drop you a line and to say I was very happy with the service you provided, especially when there was a problem with my transfer in St. Petersburg. Knowing I could reach you made my life a lot easier! If you would like to use me as a reference in the future please feel free to do so.

Thanks again!
Robert Charlton, USA
Elena,

Thanks for all you did to make my vacation a memorable experience.

My guide was wonderful, and thanks to the kindness and generosity of the young woman who used her cell phone to call you and let the guide know where I was waiting when the meeting place was blocked off, I was able to see the Kremlin.

St. Petersburg is definitely a city I would visit again given the opportunity.
Jana Bettis, USA
Good afternoon Marina,
Thank you so much for all your hard work on my trip! I had a wonderful time and everything you had planned worked just beautifully. I was especially appreciative of Alla Levitina, my guide while in Moscow. She was so knowledgeable and agreeable to answer my many questions and her patient attitude made me feel very comfortable. She enabled me to vastly increase my understanding and appreciation for the people of your wonderful country.

Thanks again and perhaps we can work together again in the future
Regards,
Doug Cheves Houston, Texas, USA
Hi Alina,

We LOVED the train ride. It was the highlight of our trip.
Moscow and St. Petersberg were unforgettable. The people we met were so lovely.
St. Petersberg is definitely a place we want to revisit over and over again. A part of us is still remains there.

Thanks again and we look forward to doing business with you soon.

Take care,

Nico Sakellarides
Hi Marina,
I have just got back from my trip to Russia and I wanted to take a moment to tell you about my experience with your company:
I was extremely pleased with the 2 guides you provided for my walking tours of Moscow & St Petersburg. Firstly both guides arrived at my hotels exactly on time and were very polite and friendly. They both spoke excellent English, they were very knowledgeable and they were interesting throughout the 3 hour tour. I even passed on your information to a tourist in the lobby of my hotel who enquired about my walking tour after she overheard the initial meeting between the guide and I. I also had you book a train ticket from Moscow to St Petersburg and you handled that really well including having the guide bring it to me prior to our walking tour. Your prompt responses to my email enquiries and your regular updates were very well received. Overall I was really impressed with your company and I would highly recommend you to anyone who is thinking of traveling to Russia. Thanks you!!
Best regards,

Tim Garth,USA
Estimada Mariana
Devuelta en Chile quiero dejar constancia y felicitarlos por el excelente apoyo que tuve en San Petersburgo el 29 de Mayo a mi llegada en el Celebrity por el servicio prestado por su oficina y en especial por la guía y el conductor que nos apoyaron.
El equipo fue muy profesional y de trato muy agradable

Muy atentamente,Eduardo Mewes R., Chile
Marina, I want to express my greatest gratitude in making our tour a reality. We enjoyed the tour so much. It was very well organized and the guides were very professional and nice. We had a great time in Moscow and Saint Petersburg. The schedule was well balanced with enough time to rest and do extra things. We had such a good time that we are planing to invite other family members to Russia and do the tour again possibly next summer. So as we get closer to the summer of 2010 I will contact you to help us with these future reservations.
Sincerely,
Mitchell Chaar, USA
Hello Marina,
Everything was perfect.
Saint Petersburgo is marvellous!!!
Thank you very much for your attention.
We will recomend your Agency to our friends.
B. regards,
Silvia Tous, Spain
Daria,
Thank you very much for your quick reply to my emails. Excellent service.
Best RegardsLIM SIEW K, Singapore
Zdravstvyite Alina!

Thank you so much for getting our tickets! I am so happy that everything is now in place and we are now ready to come to Russia! Please can you tell us where your office is in St Petersburg? We would like to come in and thank you for everything while we are in the area! Thank you so much for everything! Blagodaryu Vas za vsio!

John Walker, UK
Dear Daria, Many thanks to the work you and your team has worked to help a dream come true so i can go see my girlfriend in russia and propose to her! i found the services excellent, most helpful with added visas on your site that this site I have seen nowhere else. Russia is a new tourist destination and your team is at the forefront of providing a hassle free service. I will defenitly be using this site again when i next vist. A very happy customer mr ben adams Again many thanks to Daria and im looking forward to my holiday and engagement plans.Mr Ben J Adams
Dear Anna,

Thank you very much for your services and prompt disposition to help,
I will certainly recommend your company.

Sincerely,
Enrique Castanon, USA
Dear Anna,

We want to thank you and your staff for all the help that made
our holiday in St. Petersburg and Moscow a wonderfull time to remember.
We will always cherish the days we spent in St. Petersburg, the accommodation was very good and confortable better than the one in Moscow.
In both cities we were treated with respect on public transport and wherever we went.
Thanks to all the drivers for all their help and a special thank you to the gentlemen who took us to the station.

There is a possibility that we will travel to Russia again, there is always more to see and revisit the old places.

All the best to everybody.
Sincerely,
Elisabetta and James Laird, Australia
Dear Maria, Thank you for the email confirming my train from Moscow to St Petersburg. Thank you very much for all your hard work with my request over recent months. I greatly appreciate everything you have done.
Yours SincerelyPaul Dempsey, UK
Good Morning Elena!

Just a quick note to thank you so much for all of your help in making arrangements for our day in St. Petersburg. We had the most magnificent time ever!!

Your driver and guide were prompt and professional, and there was nothing we could ask for that they werenґt happy to do for us. We recommend your company highly, you are all highly professional and accommodating. So we thank you for that.

Yana took us everywhere...a quick breakfast, a city tour, with stops...Peterhof and the Hermitage, and knew every possible thing about all of it. Did a wonderful critique on the artwork at the Hermitage, gave us some time for shopping, and appreciation of our surroundings.

She was a wonderful guide...and made sure we saw everything. We had time for a fabulous dinner at a restaurant on the Canal, where we had the best borscht and chicken kiev and Russian Standard Vodka!!!! (We invited both Yana and the driver to dinner, but they both professionally declined). And guess what Elena, we did indeed go on the ґcanalґ ride. even in the drizzle of rain, so it was splendid!

We never stopped until it was time to board the train.....both she and the driver must have been exhausted....I know we were, but with memories to last a lifetime.

So thank you all so much for all you did to put St. Petersburg on the map for us with lasting, wonderful memories.

Sincerely, Jeanne Coppola Giarratano, USA
Dear Alisa:

I wanted to tell you that our trip to Russia was absolutely fantastic. The drivers in Moscow and St. Petersburg were absolutely competent and
professional. The guides impressed us with their deep knowledge of Russian
history, architecture, and art, and with their ability to answer all questions and to accommodate our personal preferences.

Also, the pleasant personalities of the guides in both cities made our trip extra enjoyable. Thank you so much for your help, and I will be glad to recommend your agency to anyone interested in traveling to Russia.

With best wishes,

Marie Hadji, Santa Monica, CA
Hello Anna

I must say you are one of the most efficient people I have worked with about this trip to Russia. I am very thankful for your attention. And I really appreciate the different apartment. It is within walking distance of many of the places I want to see in St. Petersburg.

Thanks again
James R. Tucker
Dear Maria,

Thank you very much for your help and good service.
I had a nice time in Moscow. I particularly enjoyed my stay at the White House Suite.

Best regards
Ali Chouchane, UK
Maria, I wanted to thank you so much for you and your staffs help. I enjoyed the stay in Moscow and I am really looking forward to another trip to see more.

Svetlana and Fred were very curttious to me and also a great help. Also even enjoyed the ride back to the airport…..I like the way people drive there.

Once again thank you

Sincerely, Tim R. Thomason
Dear Maria,

Thank you very much - I look forward to receiving the tickets.

May I take this opportunity in thanking your company for all your help in planning my trip on the Trans Siberian, it has been an excellent service - I canґt wait to start my journey.

Yours sincerely,

Joanna Timms
Dear Nadia,

I meant to write to you much sooner, but despite the delay, I can say that I was very pleased with the Arbat Flat, and especially with the help and support of your Moscow office staff.
Svetlana was especially helpful with good advice and assistance with taxi arrangements. Both of the young women were cordial, friendly, and seemed to enjoy their work. They made a great impression on us.

Best wishes and thanks,
Alison Hilton, USA
Hi Nadia,

I am back in Australia after my great trip to Europe and wanted to send you a quick email to thank you for the great apartment that you arranged for my brother and myself in Moscow. I must admit when I saw the outside I was a little concerned but when I got inside it was great - great views and location.

As a result of all your help making my trip so enjoyable I have been recommending your company to people back in Australia. As I am a school teacher a few of my colleagues who travel a lot have taken your details.

Once again thank you for all you have done and if I donґt return in the immediate future some of my friends will.

Kindest Regards
John Hupalo, Australia
Dear Nadia,

We had a wonderful time in Moscow. We liked the apartment and especially the location of the building in the vicinity of the Tverkaya Ul.
The arrangement with the driver at Domodedovo worked out beautifully.

Bye bye

Adrianus Hermus, Netherlands
Dear Nadia,

Thank you very much for the organisation, everything was very good. Also Moscow office helped me for the transfer to the airport yesterday.

Thanks again for everything and i hope i can come again.

Sincerely,
Esin Usak, Turkey
Dear Nadia,

Thank you for perfectly organised arrangement. It was a pleasure to use your company and I will highly recommend it to my friends and colleagues.

Best regards,

Julia Gladchenko, New Zealand
Nadia,

Just wanted to say Greg and I had a wonderful time in St Petersburg and Moscow. I shall be recommending your apartments to everybody I know. Especially the St Petersburg apartment. Thank you very much.

Thank you

Aldo Bermudez, USA
Dear Elena,
We have just returned from our tour to Russia. Our entire tour with Express to Russia was very enjoyable. We feel we got very good value for our money. We enjoyed our hotels, the Bega seemed more like a 4 star than 3 star. Our meals were great. The best part was our tour guides and drivers. They did everything they could to make our tours satisfying and enjoyable. They were fun to be with and were extremely knowledgeable and insightful. Lena and Aleksander and then Leana made us feel welcome in Moscow. Sergie and Yuri brought to life, Sergiev Posad, Vladimir and Suzdal. And Tania and Victor helped us enjoy St. Petersburg and finally Nadia and Victor showed us Pushkin. Please pass along our thanks and appreciation to them.
Regards,
Ron and Marcy Allen
ps. We did "Feel Yourself Russian" at the Nikalievski Palace one evening and found it to be a lot of fun and good value also.Ron and Marcy Allen, USA
Dear Elena,
Chava and I are back home in Israel after a magnificent holiday in Russia.
We would like to thank you for arranging everything so well and especially for choosing two excellent guides.
Lena Vinogradov was a delight in every respect, knowledgeable, intelligent and a wonderful companion. Natalya in Saint Peterburg was charming, very professional and great fun to be with. Victor our driver in Saint Petersburg was particularly kind and helpful.
Thank you for your kind gift and you can be sure we shall further recommend your services to our friends in Israel.
Dosvedanya,
Frank and Chava, Israel
Hi Elena,
we are back to Canada, we enjoyed very much Russia, Moscow, what a nice city.....
the guide was very good with a perfect french language
Thank you again for your support
Janine Rochon, Canada
Dear Elena,
I would like to thank you for all your help with our recent trip to Two Capitals and the Golden Ring in reverse order. Everything went really well, my Husband and I had a great time, really loved Russia and it’s people.
All our Tour guides and Drivers were both friendly, helpful could not do enough to make our trip both memorable and enjoyable.
The hotels you helped me choose, were in excellent locations and offered good breakfast and friendly service.
Once again, Thank you. I would recommend your company to anyone.
Regards.
Joyce Evans, UK
Back again in office from my Moscow trip last week. We were very happy and satisfied with the car service you offered us and specially with Nikolaj, the best driver from Moscow. We wish to thank you and Nikolaj as well for this great support which made our stay and work in Moscow more than comfortable.

Best regards,
Emmanuil Gatsios, Germany
Dear ELENA and Dear TANIA:

I should have sent you a message with our THANKS!! as soon as we returned to US, Sorry for the delay - but anyway receive here our BIG THANK YOU!! for the Wonderful trip to SANKT PETERBURG!!
Let us say WELL DONE to our GUIDE and Good Friend TANIA - her patience to explain time and again the details of Russian History was very valuable, because even when we believed we were familiar with this History it is different when you have to relate names and facts to specific places.
To our Grandson NICOLAS the trip to RUSSIA was (he has said many times) the MOST IMPORTANT EXPERIENCE - for a person going for the first time outside AMERICA (he has been in central and South America before) going to EUROPE and in particular to an IMPPERIAL CITY is something very special
GRETEL KAUFMANN and NICOLAS SCHANK, USA
Elena,

I was a member of the Music Tour that you handled this past week. We stayed at the Dynasty Bed and Breakfast. We all had a great time and your staff made all of that possible. Very, very nice. Eugene is a great tour guide, well informed and enjoyed his work.
Marilyn Hanson, USA
Hello Elena,

Thank you so much for taking such good care of us while we were in St. Petersburg. Everyone enjoyed the tour, our guides, and drivers. We were even blessed with good weather. The hotel was certainly convenient to getting around on our own.

It was a pleaseure to meet you, too. Thanks for bringing the Folk Show tickets to us yourself. We all enjoyed the performance and another opportunity to shop, of course. An added bonus was the city parade on Saturday.

Thanks again. I just wanted you to know how pleased we were with our visit to your lovely city.

Best regards,

Bonnie Meyer, USA
Dear Elena and team,

We thank your team for making our visit to Russia so endlessly memorable -- and special appreciation to Nastya for helping Lola through my two days´ absence in hospital. Everything went well afterwards, especially with Julia on the Vladimir-Suzdal tour.
Perhaps we may meet again someday.

Stanley Toomath and Lola, New Zealand
Chere Madame Maslaeva,

Mon epouse et moi, tenons a vous remercier pour l´accueil et l´efficacite de votre agence durant notre sejour a St Petersbourg: appartement confortable, silencieux et agreable, sans oublier les petits details importants lorsque l´on voyage (petits sachets de the dans l´appartement, seche cheveux, planche a repasser, etc.), ponctualite et efficacite du chauffeur qui a assure notre transfert vers la gare de La Baltique lors de notre depart.

Nous ne manquerons pas de recommander votre agence aupres d´amis qui desireraient visiter votre ville.
Sinceres Salutations Michele et Claude BOUGARD-CARPENTIER, France
Dear Nastya,

just a few lines now that we are back to work, after some days spent in Berlin. I have to tell you that we found Fontanka 38 really nice. The first poor impression about the entrance and the stairs disappeared soon, just after crossing the door (I know itґs not in your hand, but the aspect of the stairs is a bit frightening for western tourists!). But once there, we appreciated the simple and functional Ikea style, not very different from what we have at home. The appartment was clean and comfortable, and we were really at ease. Besides, your services proved to be accurate, with transfers to airport on time and english speaking drivers.

So, congratulations for your job, we spend five lovely days in yor city, and I will recommend you if I have the opportunity.

Best regards!Oriol Nubiola, Lidia Sans, Spain
Marina, I am home and wanted to send you a special thank you for a well organized trip. I enjoyed my trip to Russia and the Ukraine. All the hotels were very good 3 star hotels. In fact, July 4th was USA National Day and the Lybid hotel gave me a bottle of champaign and a fruit basket. This was a surprise and very much appreciated. All the transfers were on time and cordial. All the tour guides were friendly and knowledgeable and the tours were helpful. The tours provided me with an orientation of the city on arrival before I travelled around independently. Suzdahl was a particularly charming town and very memorable. St Petersburg was very European and the Hermitage and Petrovets/ Peterhof was to be remembered. Moscow was a much more interesting city than I expected. The Kremlin was unforgetable and the excellent metro system made it easy to move around the city. Kiev was also interesting. The Caves Monastery was very unique and Independence Square was bubbling with activity. The 4 berth overnight train rides were comfortable and thanks for the lower berths. I had not thought of the sleeping locations. Every train departed and arrived on time. I had also been warned by everyone before leaving that St P and Moscow might be dangerous for non-whites. While I believe every big city has its dangers, I did not find a single incident dangerous nor did I experience any racism. In fact, on a few ocassions I was lost and even though there may have been a language barrier, helpful Russians pointed me in the right direction.
Thank you again for a job well done. I will recommend to my local agent that they consider Express to Russia and yourself as an agent for Russia land tours.
Spassibo
Ernest Thomatis, USA
Thank you for arranging the apartment and transfers in St. Petersburg. Everything was wonderful and we enjoyed the apartment very much. I will recommend you to my friends who travel to St. Petersburg.
Amy Lesiewicz, USA/Russia
I just wanted to send an email thanking you and everyone we met while in Russia for a wonderful holiday! My friend Shea and I had a fantastic time all round... everyone was so friendly and the service was excellent, particularly from you all at the Northern Lights, our guide Eugeny (wonderful!) and driver Michael (so courteous!) in St Petersburg.
The staff at the Bega Hotel in Moscow were also extremely helpful, as was our guide, Liana. All in all an amazing experience. I have highly recommended going to Russia to everyone since Iґve returned to the UK and I would point anyone in the direction of Express To Russia for the excellent service and care we received.
Many thanks again and keep up the good work!
Justine Bond, UK
Dear Marina,
Thank you to you and Elena and the rest of the staff for making our vacation so special. Everything went without a hitch, and the tour guides we had were great. Our guide in Moscow, Liana, was very knowledgeable about both the Kremlin and Russian art. Our guide in St.
Petersburg, Anastasia, was fantastic. She went above and beyond any duties, and she was very knowledgeable about all the places we visited.
She was very tolerant of our 7 year-old, and she was interesting, and warm and kind. She was a very good fit with our family. We would highly recommend your travel agency and guides to anyone traveling to Russia. Thank you and good job!Vicki Steinwurtzel, USA
Marina, I wish I could have come by to thank you in person in St. Petersburg, but Yana said your offices were closed.. The trip was just fantastic ! Every thing went well for us. We have so many great stories and pictures to share with our friends back home. If you ever need references for anyone, please feel free to send them my email. Lena and Yana were both great guides !William Morgan Houston, Texas, USA
Dear Marina,

My family and I thank you for your good assistance and services in regard to our recent trip to Russia. You provided everything we needed for a safe and very satisfactory experience during our trip. Everything we requested, you provided, and your service personnel were excellent.

While it is hard to single out any one person from such an excellent group of drivers, tour guides and travel assistants, because they were all very professional and very helpful to strangers such as us, we would particularly like to thank Anastasia, our guide in St. Petersburg for the last two days. She does an excellent job, is very professional, has patience and humor, and could not have been more helpful or informative. She has a great future in the growing business of tourism, but would do well anywhere and in any public position. Her intellect and communication skills will carry her far.

All your people exceeded our expectations and we want to again thank them, and you, for your assistance. You made our trip comfortable and enjoyable and educational and took the stress out of the little things that so often create problems.
Charles Hall, USA
Dear Marina,
Thank you for everything that you did. We had an absolutely wonderful time. So good in fact that I have passed on your name to other people who plan to visit Russia. A number of South Africans and American. Your tours and tour guides are the best! We are already talking about all that we missed and thinking of taking in Kiev next time.
Thanks once again.
Jennifer Brennan, USA
Hi Alisa,

We just returned to America. Our days with Anna were great. Thank you for a great experience in St. Petersburg...and relay our appreciation to Anna and our driver.Lynn Connelly, USA
Alisa,

I just wanted to thank you for all the hard work youґve put in helping us organize our trip. Everything was wonderful and you were a big part of it.

I would highly recommend your services to anyone whoґs going to Russia in the near future!!!!Mariya Kemper-Reiss, USA
Dear Paul,
We so very much enjoyed our stay in St Petersburg. For me especially it has been a long held ambition to come to Russia, and now I will certainly return. I was impressed by the spaciousness and quality of your lovely apartment, it was so central and yet so peaceful. I love the fact that the building was old and original and maintained this impression, balcony and big windows, while being so modern and comfortable inside. Everything we needed was provided. You and your staff were so helpful to us. I have traveled a lot including Prague and Venice, both noted for their beauty, but for me St Petersburg itself is by far the most unique and beautfull city. Ivarna Kalinkova and Edward Henry, South Shields, UK
Hello Anna,
A brief & belated note to thank you for all the effort you put in to making our holiday fantastic – we really enjoyed ourselves!
The apartment at Moika 28 was excellent and all the transfers worked really well. So thanks again and I hope many more people use your service!
Kind regards.
Anne Bell, Australia
Andrei,
Many thanks. I would like to say that I have been very impressed by your prompt service and customer care. I will be recommending your service to my family and friends.Simon Futo, Great Britain
Myself and my friend Kevin Foy stayed in the Ermitage until Sunday the 22nd of August.I just wanted to drop a note to you to thank you for being so professional and kind to us. We will certainly recommend the Ermitage to our friends! Seamus Sweeney
Hi Alisa!!

Thank you so much for your help!!! We had a great time with Julia!!!
We appreciate all you did!!! Our time in St. Petersburg will NEVER be forgotten!!! My father still talks about it and I´m sure he will for a long time!!! Julia did an incredible job as well as Alexi the driver. I know none of this could have been done without you so please accept our sincere thanks. If there is anything we can do for you... please let me know!

Again - thank you so much!!!!!Joy Ellsworth, USA
Dear Elena,
We enjoyed our stay in Saint-Petersbourg. The Filippov hotel is very nice.
Thank you very much.
Best regards

Nathalie Charriere, France
I would have sent you a message anyway to say thank you very much for all the help you gave us in organising our visit to St Petersburg. We are now safely returned.
Everything was wonderful. The staff at the hotel at Vladimirsky III were friendly and helpful. The hotel itself was perfect, all that was needed, with a great location for seeing everything. When we needed a big bar and excellent jazz music, we popped into the ground floor of the Radisson, on the next corner!
The Bliny restaurant around another corner was good too. Being able to walk to all the places we wished to see was also helpful in getting a sense of the city.
We were especially happy to be very close to the Ackhmatova Museum. We came because of the Mannerheim Exhibition, at the General Staff Building, saw the ballet Don Quixote at the Mariinsky, visited especially the Dutch masters at the Hermitage, and the magnificient Russian Museum; and took a boat trip out onto the river!
The taxi met us exactly at the airport, and was helpful in making sure we reached the destination, which is not simple, with the hotel up the stair case.
I would strongly recommend your services to anyone else contemplating a visit to the city, and we thank you very much indeed.Anne Page, Great Britain
nous avons passe un excellent voyage !
hotel tres bien et les transfers aussi.
la ville est merveilleuse....
merci encore pour vos services.
Jack Daniel, France
Hello Anna,
A brief & belated note to thank you for all the effort you put in to making our holiday fantastic – we really enjoyed ourselves!
The accommodations were excellent and all the transfers worked really well. So thanks again and I hope many more people use your service!
Kind regards.Anne Bell, Australia
We were pleasantly surprised with our accommodation in St. Petersburg, because we had been late in booking for a popular Russian holiday weekend and expectations were low. The apartment was clean, comfortable and conveniently located so we could walk to the tourist highlights and great restaurants. Victor and Anna were very gracious hosts and I certainly intend to contact you again when I want accommodation in St. Petersburg.Marjorie Jackson, Ex-pat, Moscow
Our experience has been very positive. As newcomers to St. Petersburg, your company helped us find accommodations in an ideal location overlooking the Neva River. We are grateful for the efficient service. You facilitated communication between us and the Russians. We were very pleased with your assistance and would not hesitate to use your services next time. Ludovic and Lamia Descouens, France, Concord Catering
My time in Spb was made so easy by your company. You saved me money, frustration and time. The lodging was very comfortable and central, but the customer service is what really sets you apart - nothing is too much trouble, you re-assured and supported me, and offer great value for money. Iґve already booked my time with you next year. Thats a 100%
recommendation.Clive Langham, UK
Dear Paul,
We so very much enjoyed our stay in St Petersburg. For me especially it has been a long held ambition to come to Russia, and now I will certainly return. I was impressed by the spaciousness and quality of your lovely accommodations, it was so central and yet so peaceful. I love the fact that the building was old and original and maintained this impression, balcony and big windows, while being so modern and comfortable inside. Everything we needed was provided. You and your staff were so helpful to us. I have traveled a lot including Prague and Venice, both noted for their beauty, but for me St Petersburg itself is by far the most unique and beautfull city.
Ivarna Kalinkova and Edward Henry, South Shields, UK
Hi Paul,
Martin and Elena here from New Zealand. Sorry I didnґt get back to you sooner but I have been a little busy at work and also entertaining my wifes sister who has come over from Russia for my wifes graduation from university. We had a wonderful stay in one of your St Petersburg apartments during the Russian summer. The lodgings were imaculate, modern, clean and tidy and just around the corner from Nevsky Prospect. I have been to Russia on many occasions and the apartment "beat the hell" out of some hotels I have stayed at in Moscow. Needless to say, if I was coming back to St Petersbug again I would certainly stay in one of your apartments and I have no hesitation in recommending them to future visitors to your city.

However. The biggest service your company did for us was to arrange the invitation which every private visitor to Russia has to have in order to get a visa. This service was invalueable and I have twice recommended you to fellow New Zealand travelers to Russia who used this service and one of them leaves for Russia in two days. For those unfamiliar with the invitation from OVIR, believe me when I say it is a nightmare of red tape and Russian bureaucratic nonsense and it usually takes my sister in law months to arrange after hours of standing in the famous Russian queue for documents. But, with your service, all I did was give you my details and 25 days later my invitation arrived.

Once again. Thanks very much and my next invitation will certainly be arranged through your company.
kind regards, Martin and Elena.

PS. Many thanks to Ira who always kept us informed via email of what was happening prior to our arrival in St Petersburg.
Martin and Elena Forman, New Zealand






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